Oakbrıght
CLEANING
Residential Commercial
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Terms of Service

Last updated: October 23, 2026

These terms apply to every cleaning booked with Oakbright Cleaning (“Oakbright,” “we,” “us”). By requesting a quote, booking, or letting us into your home or business, you (“Client”) agree to these terms.

1. Our service

  • We provide residential cleaning (standard, deep, move-in/move-out, recurring) and commercial cleaning in our service area: Philadelphia ZIP codes 19102, 19103, 19106, 19107, 19122, 19123, 19125, 19130, 19134, 19145, 19146, 19147 and 19148. Requests outside this area are reviewed case by case.
  • Cleanings are performed by independent cleaning professionals who work with Oakbright.
  • What each service includes is listed on oakbrightcleaning.com. Anything not listed is not included unless agreed in writing before the visit.

2. What we don't do

  • Biohazards (bodily fluids, mold remediation, pest waste), hoarding situations, or hazardous materials.
  • Moving furniture or items over 25 lbs, or work requiring anything taller than a 2-step stool.
  • Exterior windows above the ground floor, or any task the cleaner considers unsafe.
  • If a home is substantially dirtier or larger than described when booking, the cleaner will contact Oakbright before starting. We'll offer an adjusted price or reschedule.

3. Prices and payment

  • Prices are flat rates based on home size and service, shown before booking. Add-ons are listed upfront.
  • Recurring discounts: weekly 15%, every 2 weeks 10%, monthly 5%.
  • A card on file is required before the first clean. Your card is charged after each visit through our payment processor.
  • Pay Oakbright only. Never pay your cleaner directly (cash, Zelle, Venmo, etc.). Our guarantee and insurance only cover services booked and paid through Oakbright. Tips are welcome, and 100% of card tips go to your cleaner.

4. Cancellations, rescheduling and lockouts

  • Cancel or reschedule at least 24 hours before your appointment at no charge.
  • Cancellations within 24 hours: fee of 50% of the service price.
  • Lockout: if the cleaner can't get in at the scheduled time (no key/code, no answer after 15 minutes), a fee of 50% of the service price applies.
  • If your cleaner can't make it, we'll reschedule you and take $25 off your next clean.

5. Access, keys and pets

  • Provide entry instructions (key, lockbox, door code) when booking. Entry details are stored securely and shared only with your assigned cleaner.
  • Tell us about pets when booking. Please secure pets that may be anxious or aggressive. We're not responsible for pets that get out through doors you've asked us to use.
  • Please put away cash, jewelry, valuables and confidential papers before your clean.

6. Our satisfaction guarantee

  • If we missed something covered by your service, tell us within 48 hours (photos help). We'll come back and fix it at no charge.
  • Re-cleans cover missed tasks only, not new tasks or areas outside the booked service.

7. Damage and liability

  • Report any damage within 24 hours of the clean, with photos.
  • We'll handle claims through our insurance for damage caused by our cleaner's negligence, subject to policy terms, up to $1,000 per incident.
  • We're not responsible for normal wear and tear; items that were already damaged, loose or improperly installed; or damage from following your instructions.

8. Photos

  • Your cleaner may take photos of the cleaned areas before and after each visit, for quality checks and to confirm the work.
  • Photos never include people, and cleaners are told not to photograph personal documents, valuables or private items.
  • Photos are stored in our booking system, shared only with you, and used only to support your service. We don't post them publicly without your written permission.
  • Prefer no photos? Tell us when booking or anytime, and we'll turn them off for your home.

9. Hiring our cleaners directly

  • We work hard to find and vet great cleaners. For 12 months after your last Oakbright clean, you agree not to hire a cleaner you met through Oakbright directly or through another company. If you do, a placement fee of $1,500 applies.

10. Safety

  • Cleaners may leave if they feel unsafe (for example, threats, harassment, or dangerous conditions). The visit may be charged in full if the unsafe condition was within the Client's control.

11. Communication

  • Our business hours are Monday to Saturday, 8am to 6pm. Messages after hours are answered the next business morning.
  • By giving us your phone number, you agree to receive texts about your appointments (confirmations, reminders, arrival updates). Reply STOP to opt out of non-essential texts. Message and data rates may apply.

12. Referral program

  • Refer a friend and you both get $25 off: the new client on their first clean, the referrer on their next clean once the friend's first clean is completed. Credits have no cash value. We may change or end the program at any time.

13. Commercial clients

  • Commercial service is quoted after a walkthrough and covered by a separate written service agreement (scope, schedule, price, invoicing and termination).

14. Changes and governing law

  • We may update these terms. The version posted on oakbrightcleaning.com at the time of your clean applies.
  • These terms are governed by the laws of the Commonwealth of Pennsylvania.
  • Questions: hello@oakbrightcleaning.com or (267) 258-6621.